Frequently Asked Questions

 

Where does Dovixa ship?

Dovixa currently ships to United States addresses only.

Is shipping free?

Yes. Standard shipping is free on all orders.

How long does order processing take?

Orders are generally processed within 1–3 business days.

How long does delivery take?

The estimated delivery time is 5–11 business days after processing.

Which shipping carriers does Dovixa use?

Depending on the order and destination, shipments may be handled by USPS, UPS, FedEx, DHL, or other available carriers.

What is the order cutoff time?

The daily order cutoff time is 5:00 PM New York time. Orders placed after the cutoff may be processed on the next business day.

What payment methods do you accept?

Dovixa accepts:

• Shop Pay
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Apple Pay
• Google Pay
• PayPal Wallet

All prices are displayed in U.S. dollars (USD).

Can I return my order?

Eligible products may be returned within 30 business days. Customers are responsible for return shipping costs.

Products must meet the applicable return requirements, including being unused and returned with the required original packaging, tags, components, and accessories.

Which products cannot be returned?

Returns are not accepted for products that have been used, worn, washed, or damaged after delivery; products with removed tags or labels; products without required original packaging or components; customized, personalized, or made-to-order products; gift cards and digital products; and clearance, final-sale, or specifically marked non-returnable products.

Products damaged through misuse, accidents, negligence, or unauthorized repairs are also not eligible for return.

Is an unboxing video required?

For claims involving a damaged, defective, or incorrectly shipped product, an uncut unboxing video clearly showing the product and the issue may be required to evaluate the claim.

How long does a refund take?

Approved refunds are processed within 5–10 business days and are issued to the original payment method.

Where should approved returns be sent?

Approved returns should be sent to:

Dovixa
139 Flatbush Ave
Brooklyn, NY 11217
United States

Customers should contact Dovixa before sending a return to receive applicable return instructions or authorization.

How can I contact Dovixa?

You can contact us by:

Email: support@dovixa.shop
Phone: +1 518-293-0733

Email support is available 24/7.