Refund policy

At Dovixa, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the requirements below.

Return Eligibility

You may request a return within 30 business days of delivery.

To be eligible for a return, the product must be in its original condition and meet the following requirements:

  • The product must not have been used, worn, washed, or damaged after delivery.
  • Original tags, labels, and stickers must remain attached.
  • The original packaging, box, wrapping, and protective materials must be included.
  • All accessories, manuals, free gifts, and other components included with the purchase must be returned.
  • The product must be free of stains, odors, smoke smell, pet hair, and other visible signs of use.
  • The product must not have missing parts or components that were included at delivery.
  • A return must be authorized by Dovixa before it is sent back, where return authorization is required.

For claims involving a damaged, defective, or incorrectly shipped product, customers should provide an uncut unboxing video clearly showing the product as received and the issue. This documentation may be required to evaluate the claim.

Items That Cannot Be Returned

The following products are not eligible for return:

  • Products that have been used, worn, washed, or damaged after delivery.
  • Products with removed original tags, labels, or stickers.
  • Products returned without their original packaging or protective materials.
  • Products missing included accessories, manuals, free gifts, or other components.
  • Products showing stains, odors, smoke smell, pet hair, or other signs of use.
  • Customized, personalized, or made-to-order products.
  • Clearance or final-sale products, or products specifically marked as "Non-Returnable," unless they are defective, damaged, or incorrectly shipped.
  • Gift cards and digital products.
  • Products damaged because of misuse, accidents, negligence, or unauthorized repairs.
  • Products returned after the 30-business-day return period.
  • Products returned with missing parts or components included at delivery.

Return Shipping

Customers are responsible for the cost of return shipping for eligible returns.

Please contact Dovixa at support@dovixa.shop before sending a product back so that we can provide the applicable return instructions and authorization.

Return Address

Approved returns should be sent to:

Dovixa
139 Flatbush Ave
Brooklyn, NY 11217
United States

Do not send a return to this address before receiving return instructions or authorization when required.

Refunds

Once your returned product is received and reviewed, we will determine whether it meets the requirements of this policy.

If the return is approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for refund processing after the return has been approved. The time required for the refund to appear in your account may also depend on your payment provider.

If a returned product does not meet the eligibility requirements, the return may be rejected and a refund may not be issued.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact Dovixa at support@dovixa.shop as soon as possible and provide an uncut unboxing video clearly showing the product and the issue.

We will review the information provided and determine the appropriate resolution according to the circumstances and this policy.

Contact Us

For questions about returns or refunds, contact:

Dovixa
Email: support@dovixa.shop
Phone: +1 518-293-0733
Support: 24/7 by email.