Terms of service
These Terms of Service govern your use of the Dovixa website and your purchases from Dovixa. By using our website or placing an order, you agree to these terms.
About Dovixa
Dovixa is an online store offering home goods and furniture to customers in the United States.
Dovixa
139 Flatbush Ave
Brooklyn, NY 11217
United States
Email: support@dovixa.shop
Phone: +1 518-293-0733
Website Use
You may use the Dovixa website for lawful purposes and in accordance with these Terms of Service.
You are responsible for providing accurate information when placing an order or contacting us. You should not use the website in a way that interferes with its operation or attempts to gain unauthorized access to the website or its systems.
Products and Product Information
We make reasonable efforts to provide accurate product descriptions, images, pricing, and other product information on our website.
Product appearance may vary depending on your device or display settings. If you have questions about a product before purchasing, please contact us at support@dovixa.shop.
Orders
When you place an order through Dovixa, you agree to provide accurate and complete information required to process and deliver your purchase.
Orders are generally processed within 1–3 business days. Standard shipping is free on all orders.
Orders are shipped within the United States only. Depending on the shipment, we may use USPS, UPS, FedEx, DHL, or another delivery service.
The daily order cutoff time is 5:00 PM New York time.
Delivery
The estimated delivery time is 5–11 business days after processing.
Delivery times are estimates and may vary depending on the carrier and circumstances affecting transportation or delivery. We are not responsible for delays caused by circumstances outside our direct control.
Prices and Currency
Prices displayed on the Dovixa website are provided in U.S. dollars (USD).
Applicable order charges, if any, will be shown during the checkout process before you complete your purchase.
Payment
Dovixa accepts the following payment methods:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Returns and Refunds
Returns are subject to the Dovixa Return and Refund Policy.
Eligible returns may be requested within 30 business days. Customers are responsible for return shipping costs for eligible returns.
Approved refunds are issued to the original payment method. Refund processing takes 5–10 business days after the return has been approved.
Products must meet the applicable return requirements before a refund can be issued.
Intellectual Property
The content available on the Dovixa website, including text, product information, graphics, images, logos, and other materials, is provided for use in connection with the Dovixa store.
You may not reproduce, distribute, modify, or use website content for unauthorized commercial purposes without permission from Dovixa.
Third-Party Services
Dovixa may use third-party services to support website operations, payments, analytics, marketing, and order fulfillment. Your use of services provided by third parties may also be subject to their own terms and policies.
Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our store, services, or business practices.
Any updated terms will be posted on this page with a revised Last Updated date. Your continued use of the website after an update means you agree to the revised terms.
Contact Us
If you have questions about these Terms of Service, please contact us:
Dovixa
139 Flatbush Ave
Brooklyn, NY 11217
United States
Email: support@dovixa.shop
Phone: +1 518-293-0733
Customer support is available 24/7 by email.