Privacy policy

Dovixa ("Dovixa," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit or purchase from https://www.dovixa.shop/ and how we use that information.

Information We Collect

When you visit our store, place an order, or contact us, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment-related information needed to process your transaction
  • Information you provide when contacting customer support
  • Technical information associated with your visit, such as IP address, browser, device, and website activity

We collect only information that is relevant to operating our store, processing orders, providing customer support, and improving our services.

How We Use Your Information

We may use collected information to:

  • Process and fulfill orders.
  • Arrange delivery of purchased products.
  • Process payments and refunds.
  • Communicate with you about your orders or requests.
  • Provide customer support.
  • Maintain and improve our website and shopping experience.
  • Understand how customers use our website.
  • Send marketing communications when permitted and applicable.
  • Help protect our store and transactions against unauthorized or fraudulent activity.

Cookies and Similar Technologies

Dovixa uses cookies and similar technologies on its website. These technologies may help the website function properly, remember relevant information, understand website activity, and support the shopping experience.

Some cookies may also be used in connection with analytics and other services used by our store.

Analytics

We use Google Analytics to help us understand website traffic and how visitors interact with our store. This information helps us evaluate and improve the website and customer experience.

Meta Pixel

We use the Meta Pixel on our website. It may collect information about website activity and interactions to help us understand advertising performance and website usage.

Email Marketing

We may use email marketing to communicate with customers about our products, store, promotions, or other relevant information where permitted.

You may follow the unsubscribe instructions included in applicable marketing emails if you no longer wish to receive promotional communications.

How We Share Information

We may share information when reasonably necessary to operate Dovixa and provide our services. This may include sharing relevant information with:

  • Shopify and service providers that support our online store.
  • Payment providers that process transactions.
  • Shipping and delivery companies involved in fulfilling orders.
  • Analytics and website service providers.
  • Marketing and advertising service providers, where applicable.
  • Service providers that assist us with customer support, website operations, or other business functions.

We do not share information for purposes unrelated to operating our store and providing our services.

Payment Information

Payments are processed through the payment methods and payment providers available at checkout. These may include Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

Payment information may be processed by the applicable payment provider according to its own privacy practices.

Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, process transactions, maintain business records, resolve disputes, and meet applicable business or legal requirements.

Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing a request.

Third-Party Services

Our website may use third-party services that process information on our behalf or according to their own privacy policies. These services may include Shopify, payment providers, shipping providers, Google Analytics, Meta, and email-marketing or other website service providers.

Your interactions with third-party services may also be subject to their respective privacy policies and terms.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services, or applicable requirements change. The updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact:

Dovixa
139 Flatbush Ave
Brooklyn, NY 11217
United States

Email: support@dovixa.shop
Phone: +1 518-293-0733

Privacy inquiries submitted by email can be sent at any time.